Frequently Asked Questions

Nothing. Homeowners are never charged. The plumber pays us a referral fee when we pass them your enquiry, and that fee does not change what they quote you.

Every plumber who joins the network confirms at signup that they hold the licences and insurance their trade requires. We take that on their word — we do not inspect documents — so ask to see their licence and certificate of insurance before work starts, as you would with any trade.

One. We pass your enquiry to a single local plumber rather than selling it to several, so you are not fielding calls all week.

Your enquiry goes to one plumber covering your town, and they contact you directly using the details you gave us. If nobody in the network covers your town, we will tell you rather than leave you waiting.

No. Septic and sewage systems are a separate licensed trade in Ontario and a general plumber is not the right call. For septic work in this area, try Lake Country Septic Services.

We pass your name, contact details and what you wrote to the one plumber we match you with, so they can get in touch. We do not sell it to anyone else. We hold it while your enquiry is being worked and delete it on a set schedule after that.

Close the main water shut-off — usually in the basement near the water meter — or switch off the well pump at its breaker. Keep clear of water near anything electrical, and if you smell gas, leave and call your gas utility or 911 from outside. Then send the form with the timeframe set to as soon as possible. When the plumber gets in touch is their decision, so call your insurer too if damage is spreading.

Close the main water shut-off — usually in the basement near the water meter — or switch off the well pump at its breaker. Keep clear of water near anything electrical, and if you smell gas, leave and call your gas utility or 911 from outside. Then send the form with the timeframe set to as soon as possible. When the plumber gets in touch is their decision, so call your insurer too if damage is spreading.

Vaughan and its communities — Woodbridge, Kleinburg, Maple, Concord, Vellore, Nashville and Thornhill — the King Township villages of King City, Nobleton, Schomberg and Kettleby, Bolton, Palgrave and Caledon East, Richmond Hill and Oak Ridges, Markham, Unionville and Victoria Square, Stouffville, Ballantrae and Gormley, and Toronto, North York and Etobicoke — and north to Barrie, Collingwood and Blue Mountain.

You fill in one short form with your town, the job and your timeframe. York Simcoe Plumbing is a referral service: we pass your request to a single independent local plumber who covers your town and does this kind of work — not five of them. The plumber contacts you directly to talk through the job and arrange a quote, and does the work if you hire them. You are under no obligation, and the referral costs you nothing; the plumber pays us a fee for the introduction.

An independent local plumber, not us. York Simcoe Plumbing is a referral service operated by Ontario Lead Networks Inc. We do not perform plumbing work, employ plumbers, or supervise their work. Your agreement for the job is with the plumber directly.